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Terms of Service


a) Name and address of the head office of the trader or organization or the name and permanent address of the individual:


• Head office address: TH Building, 3 lane 3 Duy Tan, Dich Vong Hau ward, Cau Giay, Hanoi

• Tax code: 0109986260

b) Phone number, email address or another online contact method:

• Phone number: 0888.553.888

• Support: [email protected]


“Service” – The service of providing Lencam Sales Management Software running under the domain name www.Lencam.com and on the Lencam Application

“Website” – Website when accessing www.Lencam.com

“Content” – Images, icons, articles, videos posted on Website, Application

“Account Holder” – The original registrant; or admin account holder; or someone who accesses the store account with an admin account.

“Shop” – The store account set by the Lencam User has the form abc.myLencam.com, where the “abc” part is set by the Account Holder himself.

“Admin Account” – The admin account is created first when the account holder registers the Lencam User shop on the Lencam Website/Lencam App

“Lencam User” – Is a Person who registers, creates an account, uses Lencam's software on the Lencam Website/Lencam Application and is accepted by Lencam as: Account holder or store employees granted by the account holder to the account to access the store; those who visit and find out information on the website www.Lencam.com


"Third Party" - Customer, partner, supplier of Lencam User's or Lencam's store

“Store Data” – Data in electronic form stored on the store is restricted to access by an account set up by the account holder.

“Feature” – Feature available and being offered on Lencam


These terms of use apply to the use of Lencam products, the official version running on Lencam's servers under the official domain name www.Lencam.com Lencam will maintain the website www.Lencam .com and subdomains as a service are provided to Lencam Users but are not limited to individuals or organizations.

Lencam can change, adjust these Terms of Use and publish on the system as soon as it is approved, Lencam Users can view updated information at any time at Lencam Website/Lencam Application. If Lencam User continues to use the Service, it means that Lencam User accepts and definitely agrees to abide by the most updated Terms of Use.

Any breach by a Lencam User of these terms and conditions may result in the suspension or termination of the Lencam User's account, the Service, or other permitted activities under the Terms and Conditions. use Lencam's Services.


The Lencam User's choice to use the Lencam Websites/Lencam Applications means that the Lencam Users agree to comply with the terms, policies, service agreement published on the Lencam Website/Lencam Application . In addition, when using specific Lencam Services, Lencam Users are subject to separate terms and conditions applicable to each of those Services from time to time.

The invalidity or unenforceability of any provision of these Terms of Use for any reason shall affect only that invalidated provision and shall not affect the validity of such provision. of the remaining terms. If there is a discrepancy between these Terms of Use and other Lencam Service Use Agreements, the most recent shall prevail.

Lencam users themselves ensure that the device is in network condition when it comes to accessing the latest business data.


Lencam provides application software with sales management support features for Lencam Users, so Lencam does not interfere and is not responsible for any content of sales activities of Lencam Users such as: Customers Lencam User's goods, goods, quality of goods that Lencam Users are doing business with... nor Lencam is responsible for any claims from Lencam Users or Third Parties reflecting on the content of sales activities. the Lencam User's item.

Lencam Users must be aware and accept that Lencam Users are responsible for using Lencam's Services to trade in goods and services within the framework allowed by current laws and Vietnamese customs and traditions. Male. Lencam users must not use Lencam's services to perform actions that may affect the legitimate rights and interests of Lencam, the community or the interests of any agency, organization or individual. , for example: Propagating depraved content, opposing the state, spreading spam and or sending unwanted information to other organizations and individuals in the system in any form, trading goods on the list of goods banned from trading....

Lencam reserves the right to temporarily suspend or prevent the Lencam User's right to continue accessing the application to Lencam's service system when there are grounds or signs of suspicion that the Lencam User has signs of violating the law, there is a report, complaint from a Third Party about Lencam reflecting negatively on Lencam User's business or any Lencam User's activity when using Lencam Website/Lencam Application that Lencam perceives to be ability to affect the safety of Lencam, the legitimate rights and interests of the community, other agencies, organizations and individuals.

At that time, in order to continue using the application, Lencam has the right to ask the Lencam User to provide information to verify and/or make a commitment to be able to continue using the service. In case the incident is found to be of a serious nature, Lencam has the full right to ask for the intervention of competent state agencies and specialized functional units to ensure Lencam's legitimate rights and interests. as well as the community.


Lencam reserves the right to suspend or completely terminate the service provision without refunding any costs to Lencam Users in the following cases:

a) Lencam users use Lencam Website software / Lencam application for any purpose / form that violates Vietnamese law, especially on software copyright issues, songs...

b) Lencam users send, create links or transit for illegal, threatening, deceptive, hateful, misleading, defamatory, obscene, pornographic, offensive data... or other forms prohibited by Vietnamese law in any way.

c) Lencam users store or transmit any data that constitutes or encourages criminal forms; or data that violates intellectual property laws (patents, trademarks, design rights, copyrights or any other rights...) or infringes on the rights of any individual.

d) Lencam users use the website to sabotage another website.

dd) Lencam users use programs that can clog or slow down the system, such as exhausting system resources, overloading the processor and memory.

e) Lencam Users use their website or account to illegally access other websites or influence other Lencam Users of Lencam.com.

f) Lencam users are attacked by a third party, seriously affecting Lencam's system. In case of attack Lencam will suspend Lencam User's website in the system, localize the processing and will put it into normal operation after fixing the problem.

g) Lencam users have other violations that the competent state agencies require to close the website.

h) Lencam users fail to pay fees on time.

i) Lencam users have acts that affect the reputation and brand of Lencam in the mass media.

k) The case mentioned in Section 5 of these Terms of Use about Fair Use.

l) Other cases prescribed by law.


a) Use of common areas:

Lencam Users understand and accept that they have the right to manage, exploit and use the Common Area on the Lencam Website/Lencam App at Lencam's sole discretion and review, all requests of Lencam Users regarding the use of the Area. Common areas on the Lencam Website/Lencam Application for the sole purpose of Lencam Users may be charged in addition to the service fee originally announced.

b) Use of a private area

Lencam users have full access to the password protected Private Area for their activities. Lencam does not interfere with and is not responsible for the actions of Lencam Users affecting data and information on the Private Area. Any claim arising in the use of the Private Area that is not covered by the original commitment may be charged.

c) Access to private area

Lencam User understands and accepts that Lencam has the right to access Lencam User's private area in one of the following cases:

• Consent to Lencam User

• Lencam users request for the purpose of using support, troubleshooting

• At the request of a state agency, the Court… in accordance with the law

• In an emergency situation, to prevent unauthorized entry or destructive attack from the outside.

Lencam Users understand and accept that Lencam Users do not have the right to request access to Lencam's private area, other Lencam Users' private areas, Service administration area, System and Website and application administration.


Lencam Website/Lencam Application is copyright of Lenful Group Joint Stock Company.

Therefore, all content at Website www.Lencam.com, at Lencam App is owned by Lencam. Lencam allows Lencam Users to view, download and print the following:

• Content has been made public by Lencam on the Website, Lencam Application

• The content of the information is owned by the Lencam User himself

When using the information at the Lencam Website/Lencam Application, Lencam Users need to cite the source from the Website in accordance with the regulations, only using it for non-profit purposes.

Except as otherwise permitted, Lencam Users are not permitted to copy, adapt or re-use the Lencam Website Content/Lencam Application without Lencam's prior written permission. Lencam users can contact: [email protected] for support when they need to use the above Contents. In case of approval by Lencam, the Lencam User must ensure that the Lencam User's use of information obtained from the Lencam Website/Lencam Application by the Lencam User does not violate the rights and interests of individuals/groups. another organization and must indicate the source from www.Lencam.com or the source from the Lencam App.


Please see Lencam's Privacy Policy at: https://lencam.com/page/privacy-policy


Lencam Website/Lencam Application has/is and will constantly expand the superiority of the application, not excluding the association with third-party service providers (e-commerce platforms, units) transport…)

When Lencam Users use services associated with Third Parties integrated on the software system such as Lenful services, Lencam tool, etc., it means that Lencam Users understand and agree to comply with the terms and conditions. General and separate conditions apply to each service. Use of this affiliated service will be subject to the Third Party's policies from time to time. When the Third Party's linked service has problems such as interruption, termination; Lencam will try, make the best effort to support Lencam Users to have the best experience, but it does not mean that Lencam commits to be responsible to Lencam Users for problems that have occurred of this linked service.

When using the Linked Service with a Third Party, the Lencam User understands and agrees to the terms of use of the Linked Service and agrees to share the information and data necessary to use the Linked Service. The Lencam Website/Lencam App only shares information and data that the Lencam User has agreed to share and is necessary for the Third Party to be able to provide the Affiliate Services. Lencam users are encouraged to refer to the terms of use of the Linked Services with Third Parties regarding the information and data shared when using the Linked Services.


Websites and applications, after being completed and handed over to Lencam Users, are confirmed by the words "Supplied by Lencam" with a link to the Lencam.com homepage and nofollow mode at the footer of the website. Similar to the warranty stamp for other products, this confirms Lencam's responsibility as well as ensures the right to use after-sales support services for the website.


Lencam users are responsible for immediately notifying Lencam when detecting problems, actively coordinating with Lencam so that Lencam can fix problems for Lencam Users as soon as possible. In the event of a problem involving a Third Party, it is the Lencam User's responsibility to coordinate with the relevant parties to resolve it. Lencam users understand and accept that, in all cases, Lencam always tries to support and remedy, however Lencam will not be responsible for damages arising from delay in not informing or hiding information. Lencam User problem.


After handing over the service administration parameters to the user, Lencam is not responsible for and does not guarantee the accuracy of the Lencam User's information on the Lencam user's software, website, or application. At the same time, Lencam is not responsible for and indemnifies Lencam users and third parties for direct, indirect, unintentional, intangible damages, loss of profits, revenue, reputation. arising from the use of Lencam products and services after Lencam has handed them over to Lencam Users.

Lencam will certainly not bear any responsibility or liability for the consequences of unauthorized access to the server, Lencam Website/Lencam Application; Lencam User's equipment and data or Lencam User's personal data for accidents, illegal vehicles, Third Party equipment and other causes beyond Lencam's control.

As a condition of using the Website, this Application, Lencam Users agree that Lencam, its employees, member organizations, shareholders, agents, suppliers will not be liable to Third Parties. any loss of profit, business opportunity or damage, cost incurred directly or indirectly as a result of connecting to the Lencam Website/Lencam App or using other Lencam Services.

Lencam also will not bear any responsibility or liability for the quality of products, services, and information of Third Party Websites/Applications linked to Lencam Websites/Lencam Applications. In addition, Lencam Users also understand that Lencam has no responsibility and authority to confirm, certify information and quality of services and products or compensate for damages related to Lencam Users' use of the service. Services and products advertised on Third Party Websites/Apps. Lencam recommends that Lencam Users should learn about partners carefully before promoting cooperation to avoid unexpected damages. Lencam neither warrants nor is responsible for the business results of Lencam Users after using the service.


The Lencam Website/Lencam App and accompanying features of the Application are provided on an “as is practicable” basis. Lencam will not guarantee that our Application will always be available, always usable, never interrupted, on time, free from errors by problems such as: Hackers, Internet outages on a large scale. wide…. However, Lencam and its employees will commit to doing their best under all conditions and to the best of their ability to ensure that the Lencam Website and Services are available for use at all times. Lencam is committed to working hard to overcome disruptions and to provide adjustments, repairs and assistance where possible for speedy system recovery.


Lencam users can access and look up the manual right on the Lencam User's Guide page. However, Lencam may not provide Lencam Users with any printed instructions for use. The user manual will be sent by Lencam with the account confirmation email right after the Lencam User successfully registers an account.


a) Method of receiving inquiries and complaints

Any comments, questions, complaints, Lencam users please send to Lencam by the following methods:

• Send email to: [email protected]

• Or contact us directly:


Head office address: TH Building, 3 lane 3 Duy Tan, Dich Vong Hau ward, Cau Giay district, Hanoi

• Phone number: 0888.553.888

Depending on the complexity of the complaint, Lencam will have a corresponding processing time. Complaint settlement results will be notified to Lencam Users, in case of necessity, Lencam can invite complainants to work directly. Lencam will make every effort to always resolve the complaints of Lencam Users as soon as possible and in the spirit of negotiation, reconciliation, respect, and mutual benefits.

b) During the use process, if there is a dispute between the user and Lencam, the two parties will negotiate and negotiate in a spirit of friendship. In the event that the settlement cannot be resolved by conciliation, it will be submitted to the Hanoi Economic Court for settlement.

Tags: Policy

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